Conflict Resolution in the Workplace

Wurkplace offers CPD approved Conflict Resolution in the Workplace training courses to UK based businesses including Liverpool, Chester and Wrexham.

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

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How The Course Works…

Modules

• The Causes and Symptoms of Conflict at Work
• Resolving Conflict
• The Five Conflict Modes
• Using the Modes
• Assertiveness
• Making Positive Outcomes

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off.It does not account in any way for loading time or thinking time on the questions).

Target Audience

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

Advantages

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.

Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.

Purchase Conflict Resolution Training Course

From £35 + VAT per candidate

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To qualify for a bulk discount, call 01352 871053

Case Study

A very successful construction company named Robert Sheppard Construction were interested in trying our online training courses after being a current retainer client for a couple of months.

Robert Sheppard Construction is a family owned company which has now expanded into 4 different sectors; construction, plant hire, housing development and print. The company was established in 2010 and pride themselves on delivering high quality construction projects to clients all across the North West.

Within our retainer, along with the 24/7 service support, you are allocated 5 free online training courses. After using our HR service for several months, (due to our great service) they were happy to join our Payroll service and have recently started using our Health and Safety Online Training Courses.

Because Robert Sheppard Construction is a construction company, they required training in multiple areas, such as manual handling, abrasive wheels, working at heights and more. Therefore, we worked with Robert Sheppard to create the perfect training package with enough courses to cover all of the employees that required training.

Due to the fact that we provide access to our HR system, we were able to easily navigate and find the employees that needed the said training. From there, we were able to allocate courses easily by using their details to give them a license.

Our relationship with Robert Sheppard Construction has started off very strong and we look forward to working with them for years to come.

“Wurkplace has helped us out in many different sectors of the company and we are already much better off because of this. Their continued support has been very helpful in getting our employees fully qualified and trained, and they are always available whenever we need them. We shall continue to work alongside Wurkplace and use their training courses as the business continues to grow.”

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