Customer Service Training

Wurkplace offers Customer Service training courses to UK based businesses including Liverpool, Chester and Wrexham.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

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How The Course Works…

Modules

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints

Recommended System Requirements

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Purchase Customer Service Training Course

From £35 + VAT per candidate

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To qualify for a bulk discount, call 01352 871053

Case Study

A very successful construction company named Robert Sheppard Construction were interested in trying our online training courses after being a current retainer client for a couple of months.

Robert Sheppard Construction is a family owned company which has now expanded into 4 different sectors; construction, plant hire, housing development and print. The company was established in 2010 and pride themselves on delivering high quality construction projects to clients all across the North West.

Within our retainer, along with the 24/7 service support, you are allocated 5 free online training courses. After using our HR service for several months, (due to our great service) they were happy to join our Payroll service and have recently started using our Health and Safety Online Training Courses.

Because Robert Sheppard Construction is a construction company, they required training in multiple areas, such as manual handling, abrasive wheels, working at heights and more. Therefore, we worked with Robert Sheppard to create the perfect training package with enough courses to cover all of the employees that required training.

Due to the fact that we provide access to our HR system, we were able to easily navigate and find the employees that needed the said training. From there, we were able to allocate courses easily by using their details to give them a license.

Our relationship with Robert Sheppard Construction has started off very strong and we look forward to working with them for years to come.

“Wurkplace has helped us out in many different sectors of the company and we are already much better off because of this. Their continued support has been very helpful in getting our employees fully qualified and trained, and they are always available whenever we need them. We shall continue to work alongside Wurkplace and use their training courses as the business continues to grow.”

Need More Information?

Get in touch with one of our experts for further details, either by calling us on 0330 400 5490 or through

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